Frequently Asked Questions (FAQs)

1. How do I place my order?
Select your desired items on the product page, click “Add to Cart” or “Buy Now”, and proceed to checkout to complete your purchase. You’ll receive a confirmation email once your order is placed.

2. How long will it take to ship my order?
Orders are typically shipped within 1–3 business days. Delivery times by region:

  • USA Standard: 3–4 working days (Monday–Friday)

  • Europe Standard: 3–6 business days (Monday–Friday)

  • Rest of the World: 6–12 business days (Monday–Friday)

3. How can I track my order?
Once your order ships, a confirmation email with a tracking number will be sent. You can track your order via our website or the carrier’s site.

4. What should I do if my tracking number isn’t working?
Tracking numbers may take up to 1–4 business days to update. If it remains inactive after this time, contact us for assistance.

5. What should I do if I made a mistake with my order?
Contact us within 12 hours of placing your order if you need to update size, color, quantity, or shipping address.

6. Can I cancel an order?
Yes — cancellations are accepted within 12 hours of order placement. After that, the order may already be processing or shipped.

7. What types of payments do you accept?
We accept most major credit cards (Visa, Mastercard, Discover, American Express) as well as Apple Pay and Google Pay.

8. How secure is my personal information?
We use SSL encryption and secure payment processing to protect your information.

9. What is your return and refund policy?
We offer a 60-day return policy on items in original condition, with tags and packaging. Contact us at contact@kastross.com to begin a return. Full details can be found in our Return & Refund Policy.

10. What if I receive a damaged or incorrect item?
Inspect your order upon arrival. If anything is damaged, defective, or incorrect, contact us immediately and we’ll resolve it for you.

11. Do you offer warranties or guarantees?
Some products include manufacturer warranties. Details will be listed on the product page. For specifics, contact us directly.

12. Do you offer bulk purchase discounts?
Yes — we provide discounts on bulk orders and special pricing for certain industries. Contact our sales team for details.

13. What happens if my package is lost or damaged in shipping?
If your package is lost or arrives damaged, contact us right away. We’ll arrange a replacement or refund.

14. Can I change something in my order after it’s been placed?
Contact customer service as soon as possible. If your order hasn't shipped, we’ll do our best to accommodate changes.

15. How can I contact Kastross for support?
You can reach us by:
Email: contact@kastross.com
Phone (USA): +1 (914) 209-6237
Phone (Germany): +49 209 92413944
Support Hours: 8 AM – 7 PM (Monday – Friday)

16. What are the shipping costs?

  • USA: $6.95 for orders under $50 — Free shipping on orders over $50

  • Europe: 6.95€ for orders under €50 — Free shipping on orders over €50

  • Rest of the World: $15.95 for orders under $50 — Free shipping on orders over $50

17. What security measures protect my personal information?
We implement SSL encryption, firewalls, and secure payment gateways to safeguard your data against unauthorized access or misuse.

Warehouse Addresses

USA Warehouse:
Kastross
200 Rasmussen Lane
Petaluma, CA 94952
United States

Europe Warehouse:
Kastross
Kirchstraße 11
45879 Schermbeck
Germany