Return and Refund policy

Thank you for shopping with Kastross. We are committed to ensuring your complete satisfaction with every purchase. Please read our Return and Refund Policy carefully. For any questions or assistance, feel free to contact us at contact@kastross.com.

Shipping & Warehousing Information

Kastross operates from two distribution warehouses to better serve our customers:

• For orders within the United States, Canada, and South America:
  Orders are processed and shipped from our United States warehouse:

  Kastross
  200 Rasmussen Lane
  Petaluma, CA 94952
  United States
  Phone: +1 (914) 209-6237

• For orders within Germany and other European countries:
  Orders are processed and shipped from our German warehouse:

  Kastross
  Kirchstraße 11
  45879 Schermbeck
  Germany
  Phone: +49 209 92413944

This allows us to offer faster, more reliable shipping and returns service within each region.

Returns

We offer a 60-day return period from the date you receive your item to request a return.

To be eligible:

• Items must be unused, in their original condition, with all tags attached, and in the original packaging.

• Proof of purchase is required.

To initiate a return, please contact us at  contact@kastross.com. We will provide the appropriate return instructions and address based on your region. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at  contact@kastross.com. We will promptly assess the situation and arrange a suitable solution.

Defective or Faulty Items After Use

If a product is defective or malfunctions within 14 days of delivery, you may return it at your expense. Upon receipt and inspection, we will issue a store credit for the full purchase amount, allowing you to reorder.

Change of Mind

If you change your mind about a purchase, you have 14 days from delivery to return the item. It must be unused, unwashed, and in its original packaging.

To request a return, contact us at  contact@kastross.com. We will provide the appropriate return address based on your location.

Exchanges

You have 14 days from the date of delivery to request an exchange. Items must be unused, in original condition, and in their original packaging.

Return shipping for exchanges is at your expense. The fastest way to receive the desired item is to return the original and place a new order after the return is approved.

Incorrect Product Received

If you receive the wrong item, please notify us within 14 days of delivery. Return the item at your own expense, and upon receipt, we will issue a full refund.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom-made or personalized products

• Personal care items (e.g., grooming tools)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you’re unsure whether your item qualifies, contact us before proceeding.

Refunds

Once your return is received and inspected, we will inform you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note your bank or credit card provider may require additional time to post the refund. If you have not received your refund after 15 business days from approval, please contact us at  contact@kastross.com.

Return Addresses

Please send returns to the warehouse corresponding to your region:

United States, Canada & South America:
Kastross
200 Rasmussen Lane
Petaluma, CA 94952
United States
Phone: +1 (914) 209-6237

Germany & Europe:
Kastross
Kirchstraße 11
45879 Schermbeck
Germany
Phone: +49 209 92413944

Thank you for choosing Kastross. We value your trust and are here to deliver a smooth, dependable shopping experience. For any inquiries or support, contact us at  contact@kastross.com