Privacy policy

Last updated: March 21, 2025

Kastross ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.kastross.com (the "Site"). Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on the Site with the updated "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information from you to provide and improve our services. The specific types of information we collect vary based on your interaction with the Site. In the past 12 months, we have collected and used the following types of personal information:

• Contact details: Name, address, phone number, and email address.

• Order information: Billing address, shipping address, and payment information.

• Account details: Username, password, and security information.

• Customer support: Details provided in communications.

In addition to directly provided information, we collect data about how you interact with our Site, including device information, browser data, IP address, and cookies to improve user experience.

Information We Collect About Your Usage

We automatically collect data such as:

• Device and browser information

• Network information and IP addresses

• Cookies: We use cookies and other tracking technologies to enhance your experience. For more information, visit Shopify’s cookie policy.

Information From Third Parties

We may obtain additional information from third parties, including payment processors and business partners, to process orders, fulfill services, and enhance your experience.

How We Use Your Personal Information

We use your personal information for various purposes, including:

• Providing products and services: To process payments, fulfill orders, manage your account, and facilitate returns.

• Marketing and advertising: To send promotional communications and tailor advertisements.

• Security and fraud prevention: To detect and prevent fraudulent or malicious activity.

• Customer support and service improvements: To respond to inquiries and improve our offerings.

Cookies

We use cookies to optimize and analyze the Site’s functionality. You can manage cookie preferences through your browser settings, but this may affect your experience. Our website recognizes the Global Privacy Control (GPC) signal for opting out of data sharing for targeted advertising.

How We Disclose Personal Information

We share your personal information with third parties under the following circumstances:

• Service providers: To vendors handling IT management, payment processing, customer support, and data analytics.

• Business partners: For marketing and operational purposes.

• Compliance and legal obligations: To comply with applicable legal requirements, enforce terms of service, and protect the Site and its users.

We have "sold" or "shared" personal information over the past 12 months for marketing purposes. This may include identifiers such as your name, email address, and purchase history.

Third-Party Websites and Links

Our Site may link to third-party websites, which are governed by their own privacy policies. We are not responsible for the privacy or security practices of these external sites.

Children's Data

The Site is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe your child has provided us with their information, please contact us to have it deleted.

Security and Retention of Your Information

While we take reasonable steps to protect your data, no security system is entirely foolproof. We recommend that you safeguard your account credentials. We retain your data as long as necessary to fulfill our obligations, legal requirements, and business needs.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access: The right to know what personal data we hold about you.

• Delete: The right to request deletion of your data.

• Correct: The right to request correction of inaccurate data.

• Portability: The right to receive a copy of your data.

• Opt-out: The right to opt-out of the sale or sharing of personal data for advertising.

• Restrict processing: The right to restrict how we use your personal information.

• Withdraw consent: The right to withdraw your consent for data processing.

To exercise these rights, contact us using the details below. We will not discriminate against you for exercising these rights.

Complaints

If you are unsatisfied with our handling of your personal information, you can contact us or file a complaint with your local data protection authority.

International Users

If you access our Site from outside the U.S., please note that we may transfer your data to other countries where data protection laws may differ. We ensure adequate protection measures, such as Standard Contractual Clauses, are in place.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: contact@kastross.com

• Address: 200 Rasmussen Lane, Petaluma, CA 94952

• Phone: +1 (914) 209-6237

For data protection inquiries, we are the data controller of your personal information.